Privacy Policy

1. Who we are

For purposes of this policy, “Cinnamonilla”, “we”, “us” and “our” refer to the operator of www.cinnamonilla.co.za.

Business legal name: [INSERT REGISTERED BUSINESS NAME]
Registration number: [INSERT REGISTRATION NUMBER]
Information Officer: [INSERT NAME OR ROLE]

2. Information we collect

• Identity and contact details, including your name, email address, phone number and delivery address.
• Account information, passwords in encrypted form and order history.
• Payment and transaction information. Full card details are generally processed by the selected payment provider and are not stored by us.
• Technical information such as IP address, browser type, device information, cookies and website activity.
• Communications, reviews, support requests and marketing preferences.

3. Why we use your information

• Process payments, fulfil orders and arrange delivery.
• Create and manage customer accounts.
• Provide support, prevent fraud and secure the website.
• Send transactional messages and, where permitted, marketing communications.
• Improve the website, products and customer experience.
• Meet legal, tax, accounting and regulatory obligations.

4. Sharing and storage

We may share necessary information with payment gateways, couriers, hosting providers, email providers, analytics services, fraud-prevention services and professional advisers. We do not sell personal information. We retain information only as long as reasonably necessary and use reasonable safeguards.

5. Your rights

Subject to applicable law, you may request access, correction or deletion, object to certain processing, withdraw consent, or complain to the Information Regulator. Send requests to hello@cinnamonilla.co.za.

6. Cookies and updates

Our use of cookies is explained in the Cookie Policy. We may update this policy when our practices or obligations change.